Terms of Service

Last updated 3 September 2026.

These terms govern the tours, hosting and reporting that Walkspace provides to business clients. By ordering or using the service, you agree to them. Please read them with our Privacy Policy, which forms part of the agreement.

1. Who we are

Walkspace provides photoreal 3D virtual tours of venues, hosts them, embeds them on your own website, and gives you a monthly report on how they are used. You can reach us at [email protected]. We are registered for VAT in the United Kingdom, VAT number GB501919507.

2. Words we use

• Service: the capture, hosting, embedding and reporting Walkspace provides.
• Capture: the 3D scan of a space and the tour produced from it.
• Space: one captured area. A venue is a building that may hold one or more spaces.
• Tour: the finished, walkable 3D experience shown to your visitors.
• Report: the monthly analytics we produce for a venue.
• You or Client: the business that orders the service.

3. The service

We capture your space, process it into a tour, host that tour, and give you a snippet to embed it on your own website in your own branding. Each month we produce a report on how the tour is used. We run the first month by hand and support you throughout. The quote we give you sets out exactly what is included for your venue and is the binding statement of price and scope.

4. Eligibility and your account

The service is for businesses. By ordering, you confirm you are acting for a business and have authority to bind it, and that the details you give us are accurate and kept up to date. You are responsible for keeping any access to your account and reports secure.

5. Your responsibilities

• You confirm you have the right to have the space captured and shown, including any permission needed from the owner or occupier of the venue.
• You confirm you own, or are licensed to use, anything shown in the space, and that displaying the tour does not break anyone else's rights or the law.
• You keep your billing and report-recipient details current.
• You use the tour and report for your own business and do not present them as anyone else's work.

6. Fees and payment

Your quote sets the figures. In general the service is a one-off capture fee plus a monthly retainer for hosting, the tour and the report. You may choose to pay a year up front, and early clients may be offered a founding rate; where either applies, the terms are on your quote. All prices are exclusive of VAT, which we add at the applicable rate. Travel needed to capture your space is included in the quoted figure.

Payment is taken through Stripe. We raise one invoice per client. Monthly invoices are drafted at the start of the month and issued a few days later; an annual invoice is issued for the year. Invoices are due on the terms stated on them. If an invoice is not paid, we may pause or withdraw the service after giving you notice, and we may charge statutory interest on late commercial payments.

7. Term, cancellation and the 90 days

You can cancel at any time. When you do, your tour stays live for 90 days so nothing disappears from your site overnight, and there is no reactivation fee if you return within a reasonable period. After the 90 days the tour is taken down and its hosting ends. Fees already paid for a period are not refunded for that period unless the law requires it, and a capture fee, once the capture is delivered, is for work already done. We may suspend or end the service if you break these terms and do not put it right after we ask.

8. Weather and outdoor spaces

Outdoor spaces need dry, calm weather. If the forecast for your date is bad, we may move it at no charge, and we tell you by the day before. Where travelling was our own call, we carry our own costs. If you ask us to keep a date against a bad forecast, or you cancel inside 48 hours of the shoot, you cover the travel and accommodation we have already paid, at cost, and only for a venue far enough away to need an overnight stay.

9. Who owns what

Walkspace owns the platform, the software, and the tools and methods used to capture and process a tour. While you are a client, you have a licence to display the tour of your own space on your own website, and the report is yours to use in your business. Your brand, your logo and the look you apply to the tour and report remain yours.

Some plans include the option to buy your tour outright from a set point in the term; where that applies, the terms are on your quote. If you give us feedback or ideas, you allow us to use them to improve the service, with no obligation to you.

10. Acceptable use

You agree not to misuse the service: no attempting to break, overload or gain unauthorised access to it, no copying or reselling the platform, and no using it for anything unlawful. We may remove content or suspend access that breaks this section.

11. Third-party services

The service relies on third parties, including our host and our payment provider, and the tour is embedded on your own website which we do not control. We are not responsible for failures caused by a third party or by your own site or systems, beyond our reasonable control.

12. Availability

We work to keep the service available and will give reasonable notice of planned maintenance where we can. We do not promise it will be uninterrupted or error-free, and the analytics in your report are an honest best estimate of visitor behaviour, not a guarantee of bookings or any other business outcome.

13. Warranties

We provide the service with reasonable care and skill. Except as set out in these terms, and to the extent the law allows, the service is provided as is and we exclude other warranties, whether express or implied. Nothing in these terms removes any right you have as a business that cannot be excluded under law.

14. Our liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or consequential loss, or for lost profit, revenue, goodwill or data, and our total liability to you in any 12-month period is limited to the fees you paid us in that period.

15. Your indemnity

You will cover us against claims and costs that arise because content you asked us to capture or show broke someone else's rights or the law, or because you used the service in breach of these terms.

16. Data protection

How we handle personal data is set out in our Privacy Policy. In short, for your account we act as the data controller, and for the visitor analytics behind a venue's report we handle data as described there. A data processing agreement is available on request if your business needs one.

17. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only to provide or receive the service, except where the law requires disclosure.

18. Changes

We may update these terms as the service or the law changes. The date at the top shows when they last changed, and we will tell current clients of a significant change. Continuing to use the service after a change means you accept the updated terms.

19. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, without affecting any right you have to bring a claim in your own country if the law gives you one.

20. Contact

For anything about these terms, email [email protected].

21. The refresh day, founding and sales

Your retainer includes one refresh day a year: one booked day on site, with up to six spaces done on it. Past that day, or past the sixth space, a rescan is charged at the extra rescan rate for its band.

The founding rate is for the first ten venues. It is held for the life of the client, in writing. When the ten places are taken it is gone. Bugs and requests reach us directly.

A sale runs in a dated window, and the end date on the offer is final. It reduces your monthly for twelve months, then the list rate applies. A sale never runs alongside the founding rate.