WALKSPACE

Questions venues ask

The tour

What is a Walkspace tour?

A real capture of your space that visitors walk through in their browser, on a phone, laptop or tablet.

How long does the capture take?

One visit: we walk through your space with a handheld scanner, usually in under an hour on site.

How long until it's live?

We process the capture after the visit, and your tour is usually live within days of it rather than weeks.

How does it go on our website?

Whoever runs your website pastes one line of HTML onto the page, and the tour shows up there. It takes them a few minutes, and we host the tour itself.

How is this different from Matterport?

Photoreal capture instead of stitched panoramas, on your own site instead of theirs, with a monthly report they don't give you. See the full comparison.

The report and privacy

What is in the monthly report?

Where visitors went in your tour, what they looked at and what sells, sent to you every month.

Does the report name our visitors?

No. It shows how people walked your space, never who they are: no name, email or IP address.

Will visitors see a cookie banner on the tour?

No. The tour stores nothing on their device, so there is nothing to consent to.

Paying, travel and grants

What if we stop paying?

The retainer is rolling monthly, cancel anytime. Your tour stays live as a static tour for 90 days, then it's archived, never deleted. No reactivation fee, ever.

What if the space changes?

One refresh day a year is included, travel too: we come back and rescan up to six spaces on it. It does not roll over.

Do you charge for travel?

The first 30 miles each way are free. Past that, mileage is charged at cost and shown on your quote.

Can a grant pay for it?

If you run a heritage or arts venue, a grant may cover it. See how to fund it.